It is recommended that all users closely scrutinize this Privacy Policy. By choosing actions such as "Register", "I Accept the Privacy Policy of TUA Loan", "I Authorize the Collection, Use, Disclosure, Storage, Transmission, and/or Handling of My Personal Information as Defined by TUA Loan's Privacy Policy" or akin expressions found on the TUA Loan registration or within the service usage, you confirm your comprehension and agreement to how your personal information will be treated as stated herein.




1. Partner Loan Provider Information

Introduction to Our Partner: TUA Loan collaborates with esteemed loan providers to bring you diverse credit options and loan services. Understanding our partners is crucial to us, and we want to ensure you're well informed.

Provider Overview:
Name of Loan Provider: Singularity Lending Inc
Regulatory Compliance:
SEC Registration Number: 2021060015436-59
Authority Certificate Number: L-21-0007-15
Contact Details:
Email Support: [email protected]
Telephone: 9912279531
Address: Penthouse Marajo Tower 312 26th Street corner 4th Avenue, Bonifacio Gl Taguig, Metro Manila, 1634 Philippines




2. TUA Loan engages in the collection and oversight of:

Identifying particulars such as your legal name and date of birth;
Inputs from your loan application, detailing your financial situation, current employment, purpose for the loan, and mobile device specs;
Communication methods, including your postal address, phone number, and email address;
Borrower-specific information, encompassing SSS numbers, employment history, personal and emergency contacts;
Your mobile device's technical specifications, like device ID, operating system, settings, account details, carrier, and network specifics, as well as display features;
The sources of such information (herein referred to as "Info") include:
Installation of the TUA Loan software or when expressing interest in a loan service;
Direct dealings with our team, whether through customer service or loan consultations;
Credit reporting agencies that cross-check your Info with external databases for verification or fraud prevention purposes;
Collecting and managing your Info is vital for the provision of TUA Loan's services or to fulfill legal prerequisites. Collection without your explicit consent only occurs when absolutely necessary.




3. Purpose of Data Collection by TUA Loan

Assessing eligibility for our services based on financial health and creditworthiness.
Administering and managing your loan, including all transactions, disbursements, and repayments.
Verifying identities and the accuracy of submitted information.
Preventing fraudulent activities and unauthorized service access.
Enhancing and improving our product offerings.
Resolving service-related issues encountered by users.
Ensuring compliance with legal and regulatory requirements for customer identification and anti-money laundering measures.
Sending marketing communications, provided you have not opted out.
Keeping you informed about updates and new services.
Working with credit monitoring and fraud prevention agencies.
Delivering customer support and reaching out via agreed communication methods.

Rationale for Processing Your Data:
Our legitimate interest in offering tailored financial and technological services.
Fulfilling our contractual obligations and responding to your pre-contract inquiries.
Based on your explicit consent for specific processing activities.




4. Privacy and Data Handling Policy at TUA Loan

Data Management and Sharing Consent

The Borrower authorizes TUA Loan to use their information for ongoing assessment of creditworthiness and to ascertain eligibility for further financial or consumer services. This includes potential offerings from TUA Loan or through external services, requiring comprehensive evaluation of the borrower's financial standing.

TUA Loan is committed to the non-disclosure of personal data, in accordance with applicable laws, except where sharing is necessary for service provision. Limited data sharing for research purposes is conducted under stringent privacy measures, aiming for the anonymization of such data before sharing with research entities.

By engaging with TUA Loan's services, borrowers permit the sharing of their data under stipulated conditions to:

The TUA Loan's wide-ranging network, including affiliates and specialized third-party providers, under executive supervision;
Financial intermediaries and institutions, credit agencies, and parties involved in fraud detection, offering essential support services;
Third-party organizations assisting in the collection of outstanding debts or in the provision of technological and cloud services;
Government and regulatory bodies in cases of legal compliance, tax obligations, or significant corporate transitions like mergers or acquisitions;
Other necessary parties, under the premise of legal requirements, agreement enforcement, or ensuring the safety and rights of TUA Loan and its stakeholders.

Adherence to this policy ensures that TUA Loan maintains a high standard of privacy and data protection, in line with legal requirements and service enhancement goals.




5. Data Retention Policy at TUA Loan

The policy of TUA Loan concerning the storage of your Data is to limit the duration of retention to the minimum necessary for accomplishing the goals set forth in sections 2 and 10 of this Privacy Policy. Additionally, we may hold onto your Data for longer periods when: (i) compliance with legal and regulatory mandates necessitates; (ii) lawful permissions exist for extended storage; and (iii) preparations for or defense against legal actions require such retention.




6. Unsubscribing from Advertising and Marketing

If you would like to unsubscribe from any of our marketing, advertising or promotional materials, please send your request to our email address or contact us by phone. Upon receiving your feedback, we will ensure that you are removed from our marketing distribution lists, thereby respecting your preference to no longer receive promotional information.




7. Implications of Withholding Your Data

Providing your personal data to us is entirely voluntary and you have the right to revoke your consent regarding the use or processing of such data at any time. However, without your information, our ability to offer you our range of products and services might be compromised. In such cases, it may become necessary for us to discontinue our services to you, in accordance with the provisions of relevant laws. Additionally, where there is a justified basis under the law for retaining your data, such as ongoing loan repayment obligations, we reserve the right to retain your information to fulfill such requirements.




8. User Agreement and Data Handling Consent

Upon engaging with the TUA Loan App, you:

Agree to abide by the conditions specified in this Privacy Policy;
Authorize TUA Loan to collect, utilize, share, and process your Information, covering personal, sensitive, and confidential data as per the definitions provided by the applicable laws, in accordance to the directives of this Privacy Policy;
Vouch for the fidelity and accuracy of the Information you furnish to TUA Loan;
Allow TUA Loan the capability to assess and validate the veracity of your Information;
Recognize TUA Loan's obligation to potentially disclose your Information to financial and legal authorities including the Bangko Sentral ng Pilipinas, Anti-Money Laundering Council, and various credit reporting agencies, in its pursuit of fulfilling legal and regulatory responsibilities.



9. Facial Data Collection and Use Agreement

User Agreement for Facial Data Use in Account Verification
The integrity and security of your user account are paramount to us. As part of this dedication, the application engages in the collection of facial data during the Know Your Customer (KYC) authentication steps. Please review our practices concerning facial data usage:
Facial Data Collection: We gather information related to your facial attributes and biometric identifiers solely for identity authentication and account security enhancements.
Intended Use of Facial Information: This facial information is utilized exclusively for the KYC verification process, ensuring the legitimacy and protection of your account. This data will not be repurposed for commercial uses.
Privacy and Sharing of Facial Data: We assure you that your facial data remains confidential and is not shared with any external entities without legal requirement or without obtaining your clear consent.
Facial Data Storage and Protection: Rigorous security protocols are in place to guard the facial data stored on our servers, with comprehensive measures adopted to secure your information.
Retention of Facial Data: We hold onto your facial data only as long as it serves the KYC verification need, following which immediate actions are taken to delete or anonymize such data.
Rights Regarding Your Facial Information: You are entitled to access, modify, or request the deletion of your biometric data. Should you have any questions or wish to exercise your rights, our privacy team is ready to assist.

By engaging with our application, you consent to our facial data processing as described herein. Our pledge is to uphold stringent privacy and security levels for all your personal information.

For further details or support, feel free to reach out to our privacy team, committed to ensuring a secure service experience.




10. General

If you need to reach out for any reason, our email is .
In our commitment to maintaining the highest standards of privacy, we regularly update our Privacy Policy. The most recent update was on 03-15-2025. We recommend that you check this page often to stay informed about changes to our Privacy Policy.